flora77 Platform Account Terms
We at flora77 set out these terms to explain the rules governing your account, deposits, withdrawals, and use of our platform. Our terms apply to all users who register on flora77, regardless of location, and cover account security, payment handling, and dispute resolution.
This document outlines what we require from you and what you can expect from us. By opening an account on flora77, you agree to these terms. If any term is unclear, contact our support team — we are here to help.
Our services are available only where local law permits. You are responsible for verifying that your access and use of flora77 comply with your jurisdiction's regulations.
Account Opening and User Eligibility
To open an account on flora77, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We require you to provide accurate information during registration — your full name, date of birth, email address, phone number, and a valid government-issued ID for verification purposes.
We use your identity information to comply with anti-money-laundering laws and to prevent fraud. During your first withdrawal, we conduct Know Your Customer (KYC) verification. You will provide a photo of your ID and proof of address (a utility bill or bank statement). This process typically completes within a few hours.
Once your account is verified, you do not need to re-verify for subsequent deposits or withdrawals, unless we detect suspicious activity or are required by law to do so. We keep your personal data secure using standard encryption and access controls.
You must not share your account with anyone else, use multiple accounts to circumvent our rules, or engage in fraud or collusion. If we detect such behaviour, we reserve the right to suspend or close your account and forfeit any balance.
Account closure and dormancy
You can close your flora77 account at any time by contacting support. We will process your request and return any remaining balance to your registered payment method within our standard withdrawal window. Once closed, your account data is retained for the minimum period required by law, then securely deleted.
If your account remains inactive (no login or activity) for 12 consecutive months, we may close it. We will send a notice to your registered email address 30 days before closure, giving you an opportunity to reactivate. Any unclaimed balance will be returned to your registered payment method or held in trust according to local regulations.
Deposits, Withdrawals, and Payment Methods
Deposits on flora77
We support deposits via six main payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts (e-wallet, mobile banking, local payment, online payment via e-wallet). Deposits via wallet methods (mobile banking, local payment, online payment) typically credit your account within seconds. Bank transfers via e-wallet may take a few minutes depending on your bank's processing speed.
Deposit amounts must fall within our supported range — we accept small deposits and large deposits, but each method has minimum and maximum limits shown at the deposit page. If your attempted deposit fails, your funds are returned to your original payment method automatically; contact us if a refund does not appear within the standard window.
We do not charge deposit fees. Any costs associated with your payment method (e.g., bank transfer fees) are between you and your bank or wallet provider, not flora77.
Withdrawals and processing
To withdraw funds from flora77, you request a withdrawal through your account dashboard. You must specify the amount and confirm your withdrawal method. Withdrawals process back to the same payment method you used for deposits — if you deposited via mobile banking, your withdrawal goes to your local payment account.
Withdrawals are subject to verification checks. If a withdrawal appears unusual (e.g., a very large amount or a sudden spike in activity), we may place a temporary hold while we review the request. These review windows are typically online paymentef, but large or high-frequency withdrawals may take longer.
Once a withdrawal is approved and released from flora77, processing time depends on your payment method. e-wallet and mobile banking withdrawals typically complete within moments. Bank transfers may take one to three business days depending on your bank's schedule. During holidays like Idul Fitri, Idul Adha, or Imlek, bank processing may be delayed.
Minimum withdrawal amounts
We enforce a minimum withdrawal amount to ensure processing efficiency. Check your account for the exact minimum — it varies slightly by payment method.
Responsible account management
We encourage you to manage your flora77 account responsibly. Set spending limits that fit your entertainment budget. Monitor your account activity regularly — review your transaction history and bet activity to ensure all entries are correct.
If you believe your account has been compromised (unauthorized logins or bets you did not place), contact us immediately. We will review the account activity and take appropriate steps to secure your account and investigate any unauthorized transactions.
Disputes and complaints
If you believe a withdrawal was processed incorrectly, a deposit did not credit to your account, or a bet was settled incorrectly, contact flora77 support as soon as possible. Provide details of your transaction (date, amount, payment method) and explain the issue. Our support team will investigate and work toward a resolution.
Most disputes are resolved within one business day. If a resolution requires coordination with a payment provider or bank, the process may take longer. We will keep you informed via email as the investigation progresses.
If you are dissatisfied with our resolution, you have the right to escalate your complaint. We provide clear escalation paths in our privacy policy and FAQ.
Jurisdiction and applicable law
Flora77 operates within jurisdictions where online gaming is legally permitted. Our services are not available to users in jurisdictions where online wagering is prohibited by law. You are responsible for confirming that your access to flora77 is legal in your location.
These terms are governed by the laws applicable to your jurisdiction of access. Any disputes arising from your use of flora77 are subject to the dispute resolution process described in this document and our privacy policy.
We reserve the right to modify these terms at any time. Changes are effective upon posting to this page. We will notify you of material changes via email at least 14 days before they take effect. Your continued use of flora77 after a change constitutes acceptance of the new terms.