flora77 Casino & Sportsbook Data Care

This page describes what we collect when you use flora77 and how we keep that data protected. We gather information to process your deposits and withdrawals, verify your identity before withdrawal, monitor account security, and settle your bets after Liga 1 matches, Piala AFF tournaments, live roulette games, or togel draws.

Our privacy practices follow data protection principles. We do not sell your personal information to advertisers or data brokers. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), fraud-monitoring partners, and legal authorities when required by law.

Our servers may sit outside your jurisdiction. By using flora77, you consent to data processing in locations where we operate, subject to this privacy policy and applicable law.

What We Collect and How Flora77 Uses It

Account registration data

We collect your email address, phone number, and date of birth when you open a flora77 account. These details allow us to verify your identity, send account notifications, and contact you if we detect suspicious activity. We do not share this information with third parties except payment processors and fraud-checking services.

Identity verification (KYC) documents

Before your first withdrawal, we require a government-issued ID (passport, national ID card, or driver's license), a recent utility bill or bank statement showing your address, and confirmation of your phone number. We store these documents encrypted on secure servers and cross-reference them against fraud and anti-money-laundering databases.

KYC data is retained for the duration of your account and for up to seven years after account closure, as required by financial regulations. We do not use this information for marketing or promotional purposes.

Transaction and betting data

We log every deposit, withdrawal, bet placement, and settlement on flora77. This includes transaction amounts, timestamps, payment methods used, and match or game outcomes. This data helps us prevent fraud, settle disputes, and comply with financial regulations.

You can access your complete transaction history through your flora77 account dashboard. We retain transaction records for at least seven years to satisfy regulatory obligations.

Device and usage data

We collect technical information such as your IP address, browser type, operating system, and device identifiers. This helps us identify unauthorized access attempts, prevent account takeover, and debug technical issues. We also track which games, sports markets (Liga 1, Piala AFF, Champions League), and payment methods you use to improve our platform.

We use cookies and similar tracking technologies to remember your login status, store your preferences, and analyze usage patterns. You can disable most cookies through your browser settings, but some cookies are essential for flora77 to function correctly (login sessions, security tokens).

Payment processor data sharing

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), those payment processors receive your transaction details. We do not control their privacy practices — each processor has its own terms. We recommend reviewing their privacy policies separately.

We share only the transaction amount, your account ID (not your real name unless required by the processor), and transaction type with payment partners. They do not see your betting history or game activity on flora77.

Flora77 Privacy Rights and Contact

Your data rights

You have the right to request a copy of all personal data we hold about you. You can also request correction of inaccurate information or deletion of data (subject to legal retention requirements). Contact our support team with a data subject access request (DSAR) and we will respond within thirty days.

If you believe we have mishandled your data, you have the right to lodge a complaint with the data protection authority in your jurisdiction (e.g., Jakarta, Surabaya, Bandung, Medan may have separate local authorities).

Data breach and security incident notification

In the unlikely event of a data breach or unauthorized access to flora77, we will notify all affected users within thirty days via email and account notification. We will provide details of what data was compromised and the steps we took to remediate the issue. We maintain cyber insurance and backup systems to minimize breach likelihood.

Third-party links and external services

Flora77 may contain links to external websites (payment processors, sports data providers, regulatory bodies). We are not responsible for the privacy practices of those third parties. Always review their privacy policies before sharing data with them.

Policy updates and contact

We may update this privacy policy periodically to reflect changes in law or our practices. We will notify you of material changes via email and account notification. Continued use of flora77 after an update constitutes acceptance of the new policy.

If you have privacy questions or concerns, contact flora77 support through your account dashboard or email us directly. We will respond within one business day. Our support team can assist with data access requests, privacy complaints, and clarifications about how we handle your information on flora77.

• Email support: Available through your flora77 account dashboard.
• Data subject access requests: Allow up to thirty days for processing.
• Privacy complaints: Escalated to our Data Protection Officer for investigation.
• Regional contacts: Users in Jakarta, Surabaya, Bandung, and Medan can request local support contact details.