flora77 FAQ
Users who join flora77 ask questions across several topics: how to create and secure an account, which payment methods we support, what football and esports markets are available, and how our withdrawal and support processes work. This page answers the most common inquiries so you can understand our platform without having to contact support for routine details.
We designed this FAQ to resolve questions about account setup, deposit and withdrawal flows, game availability, and account security. If your question is not answered here, you can reach our support team through the contact form on the platform, or review the full terms and rules in our terms and conditions or legal noticeWhen you need clarification on your jurisdiction's local regulations, we recommend consulting a legal professional in your area before using flora77.
To get the most from this FAQ, scan the topic headings below to find your question type. Each answer includes the key details: step counts, named payment partners, game categories, and process timelines. Answers are written in plain language and avoid technical jargon where possible. If you encounter an issue not covered here—such as a forgotten two-factor authentication code, a payment error, or a dispute—contact support directly through your account dashboard.
Topics covered in this FAQ
- Account and registrationhow to start, password recovery, KYC verification, multi-account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment
- Games and marketsfootball leagues, live-dealer tables, slots, esports, and tournament schedules
- Support and account carehow to contact us, loyalty tiers, account adjustments, and security
Questions and answers
Account and registration
Go to the login page and select "Forgot password?". Enter the email address or username you used to create your account. We send a password reset link to your email. Click that link and choose a new password—at least 8 characters, with a mix of upper and lower case, numbers, and symbols. Once you reset your password, sign back in with your new credentials. If you do not receive the reset email, check your spam or junk folder. If you cannot access the email address you registered with, contact support through your account dashboard; our team can help verify your identity and restore access.
Go to the login page and select "Forgot password?". Enter the email address or username you used to create your account. We send a password reset link to your email. Click that link and choose a new password—at least 8 characters, with a mix of upper and lower case, numbers, and symbols. Once you reset your password, sign back in with your new credentials. If you do not receive the reset email, check your spam or junk folder. If you cannot access the email address you registered with, contact support through your account dashboard; our team can help verify your identity and restore access.
No. We allow one account per person. Our terms of service prohibit creating multiple accounts under the same name, email, payment method, device, or household. If we detect duplicate accounts, we may suspend or close them. This rule exists to protect our platform from fraud and to ensure fair access for all users. If you need to manage a joint account (such as for a family or business), contact support to discuss your situation.
No. We allow one account per person. Our terms of service prohibit creating multiple accounts under the same name, email, payment method, device, or household. If we detect duplicate accounts, we may suspend or close them. This rule exists to protect our platform from fraud and to ensure fair access for all users. If you need to manage a joint account (such as for a family or business), contact support to discuss your situation.
Payments and transactions
We support deposits from most Indonesia payment providers. Deposit minimums and maximums depend on your chosen payment method. Common options include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet (all instant digital wallets), as well as bank virtual accounts issued by mobile banking, local payment, online payment, and e-wallet. Each payment method has its own transaction limits set by your bank or wallet provider, not by flora77. When you select a deposit method during account setup, the system displays the applicable range. If you have questions about a specific payment method or need to request an increase in your transaction limit, contact support or speak with your bank directly.
We support deposits from most Indonesia payment providers. Deposit minimums and maximums depend on your chosen payment method. Common options include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet (all instant digital wallets), as well as bank virtual accounts issued by mobile banking, local payment, online payment, and e-wallet. Each payment method has its own transaction limits set by your bank or wallet provider, not by flora77. When you select a deposit method during account setup, the system displays the applicable range. If you have questions about a specific payment method or need to request an increase in your transaction limit, contact support or speak with your bank directly.
Yes. We offer bank virtual account deposits for mobile banking, local payment, online payment, and e-wallet. When you open a flora77 account and select your deposit method, you can choose a virtual account (VA) issued under your name by one of these banks. You then transfer funds to your VA from your personal bank account using your bank's mobile app or online portal. Virtual account transfers are typically instant or processed within one business day. We provide you with a unique VA number during account setup. Keep this number safe and use it for all future deposits. Do not share your VA number with anyone else. If you need help identifying or retrieving your VA number, contact support.
Yes. We offer bank virtual account deposits for mobile banking, local payment, online payment, and e-wallet. When you open a flora77 account and select your deposit method, you can choose a virtual account (VA) issued under your name by one of these banks. You then transfer funds to your VA from your personal bank account using your bank's mobile app or online portal. Virtual account transfers are typically instant or processed within one business day. We provide you with a unique VA number during account setup. Keep this number safe and use it for all future deposits. Do not share your VA number with anyone else. If you need help identifying or retrieving your VA number, contact support.
Games and markets
flora77 covers the major football leagues and tournaments. We list markets for Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. Availability depends on the season and the match schedule. Each league has its own fixture calendar, so market availability changes throughout the year. During major tournaments—such as Piala AFF in December or Idul Adha holiday periods when regional clubs compete in friendly matches—we may expand market coverage. Log into your account to see the full current list of available leagues and upcoming fixtures. If a specific league or match is not listed, it may not be in our current market schedule.
flora77 covers the major football leagues and tournaments. We list markets for Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. Availability depends on the season and the match schedule. Each league has its own fixture calendar, so market availability changes throughout the year. During major tournaments—such as Piala AFF in December or Idul Adha holiday periods when regional clubs compete in friendly matches—we may expand market coverage. Log into your account to see the full current list of available leagues and upcoming fixtures. If a specific league or match is not listed, it may not be in our current market schedule.
Support and account care
Our loyalty tier programme rewards active account holders with benefits as they deposit, transact, and engage on flora77. As you use the platform, you earn tier points. Your tier level determines your eligibility for bonus offers, exclusive game access, and support priority. Each tier has a minimum activity threshold. Reaching a higher tier is not automatic—you must meet the cumulative deposit or transaction count for your tier level. Tier status is reviewed monthly. If your activity drops below your current tier's minimum, you may move to a lower tier. Log into your account dashboard to check your current tier, points balance, and the benefits available at your level. The exact benefits for each tier are posted in your account settings.
Our loyalty tier programme rewards active account holders with benefits as they deposit, transact, and engage on flora77. As you use the platform, you earn tier points. Your tier level determines your eligibility for bonus offers, exclusive game access, and support priority. Each tier has a minimum activity threshold. Reaching a higher tier is not automatic—you must meet the cumulative deposit or transaction count for your tier level. Tier status is reviewed monthly. If your activity drops below your current tier's minimum, you may move to a lower tier. Log into your account dashboard to check your current tier, points balance, and the benefits available at your level. The exact benefits for each tier are posted in your account settings.
You can adjust your account settings at any time through your account dashboard. Common preferences include email notification frequency, language, and two-factor authentication mode. If you wish to pause your account temporarily, go to "Account Settings" and select "Pause Account". Pausing prevents logins and transactions but does not delete your account or your funds. Your funds remain in your account. You can resume your account at any time by logging back in or contacting support. If you wish to close your account permanently, contact support and complete the account closure process. We will guide you through any final transactions or withdrawals before closure.
You can adjust your account settings at any time through your account dashboard. Common preferences include email notification frequency, language, and two-factor authentication mode. If you wish to pause your account temporarily, go to "Account Settings" and select "Pause Account". Pausing prevents logins and transactions but does not delete your account or your funds. Your funds remain in your account. You can resume your account at any time by logging back in or contacting support. If you wish to close your account permanently, contact support and complete the account closure process. We will guide you through any final transactions or withdrawals before closure.
To contact support, log into your flora77 account and open the "Help" or "Support" section in your account menu. You will see a form to describe your issue. Provide as much detail as you can—include the date of the issue, any error messages, and the specific action you were trying to complete. Attach screenshots if relevant. Submit the ticket. Our support team reviews all tickets in the order received. Response times depend on the complexity of your issue and current ticket volume. For urgent issues, such as a payment error or a security concern, mark your ticket as urgent. After we respond, you can reply directly within the ticket to continue the conversation. You will also receive email updates as your ticket progresses.
To contact support, log into your flora77 account and open the "Help" or "Support" section in your account menu. You will see a form to describe your issue. Provide as much detail as you can—include the date of the issue, any error messages, and the specific action you were trying to complete. Attach screenshots if relevant. Submit the ticket. Our support team reviews all tickets in the order received. Response times depend on the complexity of your issue and current ticket volume. For urgent issues, such as a payment error or a security concern, mark your ticket as urgent. After we respond, you can reply directly within the ticket to continue the conversation. You will also receive email updates as your ticket progresses.